We cannot accept any returns, exchanges or refunds on any coffee or tea purchased, as roasted coffee is a perishable product. See details

We can only accept returns on product that is still in new, unopened and brand-new condition. We cannot accept any returns on espresso machines. If we have made an error, or you have any questions or concerns about your order, please email orders@monogramcoffee.com within 14 days of receiving your order and we will do our very best to make sure you’re happy. In cases where the return is not due to our error, the customer is responsible for all shipping costs back to Monogram, and in addition, in cases of exchanges, all shipping costs back to the customer. In these cases, we encourage the customer to purchase shipping insurance as we are not responsible for any lost or damaged packages back to us. Refunds, exchanges and returns will only be processed for cases that get in touch with us within 14 days of receiving the order. Refunds will only be processed after the returned product is received by Monogram and product condition is verified. Refunds may take 2-3 business days to show up in your account.

We cannot accept any returns, exchanges or refunds from online orders in our cafe locations, and vice versa.

Let us know! We will do our best to make it right. Email orders@monogramcoffee.com within 14 days of receiving your order and our team will help.

*Please note that these standards do not apply during our Black Friday sale* Our team works passionately and quickly to get your order shipped. To send the freshest coffee possible, please allow 1-2 days for orders to be processed and roasted, and an additional 1-2 business days for orders to be fulfilled and shipped. Once shipped, we will not accept any returns, exchanges or refunds on any items as a result of delays or errors due to the Shipper (Canada Post and Fedex). However, we will do our best to work with you to come up with a solution you are happy with. Please do not hesitate to get in touch with us at orders@monogramcoffee.com

As soon as you purchase your first recurring Subscription, your first order is immediately processed to be shipped, no matter what your frequency selection is. Your second order will automatically arrive at the frequency you have chosen.

As orders are input and processed almost immediately, we cannot delay the shipment of your first order. However, you can easily skip or change all following shipments to the timing that works for you!

Click the button above to learn how.

Absolutely! In your Subscription portal, you can update your current address.

Yes! In your Subscription porteal, you can change your Subscription type.