We work closely with our partners to understand their needs and build quality coffee together. We believe that each time we buy coffee from a farm, it should build their capacity, our understanding and leave them better off than before. We hope to create a community based on trust and support that builds quality in a sustainable way.

Every season, we pride ourselves on being able to present to you some of the world’s most delicious coffees, freshly harvested and processed by people who care deeply about producing exceptional coffee for you and I.

However, our sourcing model is more than just travelling around the world to find great coffee.

We approach our sourcing model and philosophy through the framework of our values.

We aim to foster traceable, personal relationships with producers and the people responsible for our coffee, at every step of the supply chain. These connections must be meaningful, with our involvement always adding value to our partners.

As a roaster, we have a responsibility to ask ourselves how we can serve our producing partners. This involves listening to the unique needs of the producers and finding a way that we can serve them. This might mean committing to a farmer’s entire production to give them stability, assisting with community development projects, or understanding the true challenges of being in coffee production and working together to address them. But at the bare minimum, we serve our producing partners best by paying the highest prices that we can for their coffee, that covers their cost of production and rewards them for exceptional quality and effort.

The heartbeat of our coffee program is our commitment towards an exceptional level of coffee quality, working with producers that approach everything they do with excellence. These are coffees that are not only incredibly sweet, clean and balanced, but have wonderfully expressive  intensity of flavour that tell the story of the variety, processing, soil and effort behind them.

As our relationships grow each year, we continue to learn how we can continue to improve. Not only in the quality of the coffee, but in how we serve and continue to build community with our producing partners.

Do you remember the feeling that you had when you tasted your first, jammy Ethiopian natural? Or your first encounter with an incredibly clean, sweet and rich Guatemalan. Or perhaps it’s the timeless experience of the floral and tropical characteristics of Gesha. We seek to find coffees that will spark your imagination. Whether these are experimental processing lots, new varieties, or unexpectedly crazy flavours, coffee should always inspire wonder.

Community - fostering connection through meaningful relationships

Serving Others - understanding the needs of others and finding a way to serve them

Quality - excellence in everything we do or make

Stewardship - leaving things better than when we found them

Wonder - spark your imagination

We are always looking for new people to join our team. Here are our current job openings:

Wholesale Sales + Relationships Specialist

We’re looking a Wholesale Sales and Relationships Specialist to help us grow Monogram’s Wholesale business and take our brand into the next chapter. As Wholesale Sales and Relationships Account Representative, you will be responsible for identifying potential wholesale customers, converting them to become customers, and building a long-term relationship with them and taking care of all their needs. You must be knowledgeable and immersed in the specialty coffee industry, excited about the challenges and opportunities with sales, and be passionate about building meaningful relationships with our customers. You will be held accountable with sales goals and metrics. You will also work alongside our whole team and be a part of building towards our overall company goals and vision.

What skills we need:

• Relentless - weather the stormy, unpredictable seas of the sales cycle. Perseverance is the name of the game.
• Organized - be on top of your account portfolios without breaking a sweat.
• Love to Help - fall in love with finding meaningful ways to help potential customers to long-term accounts
• Entrepreneurial - be creative, strategic, a problem-solver and self-driven
• Friends with Data - measure and analyze often to help improve the way you serve your customers.
• Team Player - we all play a role in each other’s success.
• Brand Ambassador - Love finding ways that we can market and represent Monogram to grow

Some of your tasks:

• Identify prospective wholesale customers and design and execute strategies to convert them into customers
• Manage prospective and current customers in addition to sales cycle and order data using CRM tools
• Be excited to cold-call cafes, restaurants and businesses that could be great potential partners.
• Be passionate about sharing about the Monogram brand and our mission and develop materials and better strategies to do that
• Happily help support and solve issues of all levels of urgency for your customers, including shipping issues, coffee knowledge etc.
• Build meaningful relationships with customers that lead to better experiences and more sales
• Communicate with all customers on a frequent basis.
• Be accountable to goals, targets and feedback with weekly and quarterly meetings
• Find creative ways to support and promote the unique businesses and communities of our customers.
• Work alongside our roastery, logistics and marketing teams to find better ways to grow our wholesale business
• Network and make connections at different events across Canada and the world

Requirements

• 2 years in a full-time sales role
• A passion and great understanding of the specialty coffee industry
• a vehicle / willing to travel
• a writeup as to why you are the best candidate for this role in the context of what Monogram stands for.

We are committed to an equitable hiring process and we work hard to be a team that supports, listens and learns about our diverse community in order to create a safe space for our team and the community that we serve.⁠

To apply, please send your resume and cover letter to info@monogramcoffee.com

Barista

We're looking for someone passionate about serving others, loves coffee and how it can bring people together.⁠⁠
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Our purpose is to improve people's lives through coffee. The ideal person will brightly exemplify our 5 core values of Community, Serving Others, Quality, Stewardship and Wonder. ⁠⁠
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As a barista, you will be responsible for serving our community, taking orders, making espresso and filter based drinks, cleaning and organizing the cafe,⁠ and completing other tasks important to the smooth functioning of our cafe. We are looking for people that are passionate about their community, have empathy to the people they interact with, and who love to work within a team.⁠⁠
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We are committed to an equitable hiring process and we work hard to be a team that supports, listens and learns about our diverse community in order to create a safe space for our team and the community that we serve.⁠

To apply, please send your resume and a writeup on which of our 5 core values you identify with the most to info@monogramcoffee.com