Thank you so much for supporting Monogram this holiday season!

Please read the following notes regarding our holiday whole bean sale:

General

1. When purchasing coffee in a Monogram cafe, purchase four (4) bags of whole beans and get one additional (1) bag free for a total of five (5) bags. The bag that will be free will be the lowest priced bag. No substitutions can be made. 

2. When purchasing whole beans online, purchase 4 bags of whole beans and receive a free holiday gift with your purchase in the form of an additional bag of whole beans from our warmth line for a total of five (5) bags. No substitutions can be made.

3. Atlas Residency coffees and Red & Green holiday giveback coffee are excluded from the holiday whole bean promotion.

Our team is working as hard as we can to ensure that you all get to brew our freshly roasted coffee as quickly as possible! We ask that you please stay patient with us during this busy time. Feel free to reach out on our chat line or email us if you have any questions - we are here to serve you.

Thanks again! 

Thank you so much for supporting Monogram this Black Friday!

Please read the following notes regarding our Black Friday sales

General

1. Coffees included in the "Exceptional Extravaganza" include Waliki, Wush Wush, Don Carlos and Trapiche. 

2. Atlas Residency roasters are not included in the 20% off whole beans. 

3. The 25% off Loveramics applies to the Loveramics Diner mug only. All Tiamo products are included. 

4. The $15 gift card that you receive for spending $65 or $35 gift card that you receive for spending $100 will be sent as a code with your order if you purchased items online. This code must be used towards a single purchase and cannot be spread across multiple purchases.  If you purchased items in store during the black friday sale, you will be given a $15 or $35 Monogram gift card. This gift card or code cannot be used towards subscriptions. 

*gift codes expire Dec 31 2022

Recurring Subscriptions Black Friday Terms and Conditions

1. The Black Friday promotional discount code (BLACKFRIDAYSUB) of 50% off your first two recurring orders requires a minimum of 3 recurring orders. This means that you are free to cancel but only after your third shipment. Of course we hope you'll stay 😘

2. The first shipment of any new recurring and prepaid subscription cannot be delayed or changed. Once a new recurring subscription is signed up and purchased, your first shipment is processed and shipped right away. Although the first shipment cannot be paused, all other subscription deliveries can be easily modified.

Order Processing and Fulfillment

Please note that due to the heavy volumes during Black Friday, there may be some small changes to order processing for all orders (including local) placed from November 18-30:

1. Although our team is as prepared as we've ever been, there may be delays in getting your order processed, packed and shipped out the door.

2. YYC next day delivery will be temporarily paused.

Check your email for updates on your order. We will send out an email when your order has been received, processed and shipped. If you have not received an email at any of these steps, that means that we have not completed that step yet.

Our team is working as hard as we can to ensure that you all get to brew our freshly roasted coffee as quickly as possible! We ask that you please stay patient with us during this busy time. Feel free to reach out on our chat line or email us if you have any questions - we are here to serve you.

Thanks again!

Shipping

Although we do our best to get packages out the door as quick as we can, once our shipper or carrier has the package there may be some delays that are out of our control. Note that due to extremely high shipping volumes across all carriers (like Canada Post or Fedex), expect that there may be extended shipping delays.

We cannot accept any returns, exchanges or refunds on any coffee or tea purchased, as roasted coffee is a perishable product.

We can only accept returns on product that is still in new, unopened and brand-new condition. We cannot accept any returns on espresso machines. If we have made an error, or you have any questions or concerns about your order, please email orders@monogramcoffee.com within 14 days of receiving your order and we will do our very best to make sure you’re happy. In cases where the return is not due to our error, the customer is responsible for all shipping costs back to Monogram, and in addition, in cases of exchanges, all shipping costs back to the customer. In these cases, we encourage the customer to purchase shipping insurance as we are not responsible for any lost or damaged packages back to us. Refunds, exchanges and returns will only be processed for cases that get in touch with us within 14 days of receiving the order. Refunds will only be processed after the returned product is received by Monogram and product condition is verified. Refunds may take 2-3 business days to show up in your account.

We cannot accept any returns, exchanges or refunds from online orders in our cafe locations, and vice versa.

Let us know! We will do our best to make it right. Email orders@monogramcoffee.com within 14 days of receiving your order and our team will help.

*Please note that these standards do not apply during our Black Friday sale* Our team works passionately and quickly to get your order shipped. To send the freshest coffee possible, please allow 1-2 days for orders to be processed and roasted, and an additional 1-2 business days for orders to be fulfilled and shipped. Once shipped, we will not accept any returns, exchanges or refunds on any items as a result of delays or errors due to the Shipper (Canada Post and Fedex). However, we will do our best to work with you to come up with a solution you are happy with. Please do not hesitate to get in touch with us at orders@monogramcoffee.com

As soon as you purchase your first recurring Subscription, your first order is immediately processed to be shipped, no matter what your frequency selection is. Your second order will automatically arrive at the frequency you have chosen.

As orders are input and processed almost immediately, we cannot delay the shipment of your first order. However, you can easily skip or change all following shipments to the timing that works for you!

Click the button above to learn how.

Absolutely! In your Subscription portal, you can update your current address.

Yes! In your Subscription porteal, you can change your Subscription type.